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Shipping & Returns

Shipping & Returns

Shipping

Packages are sent with registered mail.

Normal delivery time within the EU is 6-10 days.

Normal delivery time to the rest of the world is 8-14 days.

 

Shipping costs

Free shipping for purchases above €50

 

Shipping cost by weight

 

0-150 grams

Within the EU €7.00

Rest of the world €8.00

 

151-350 grams

Within the EU €9.50

Rest of the world €13.00

 

*Approximate weight for one bottle of

15 ml is 51 grams

30 ml is 83 grams

50 ml is 75 grams

100 ml is 150 grams

 

Returns

Ellie & Carl offers to refund or replace any product provided by us that do not meet the standards expected.

Products damaged in shipping will be replaced free of charge by Ellie & Carl. Any back order of products will be shipped as soon as possible at no further cost or will be refunded.

Cancellations of orders must be made within 14 days after the receipt of the product. The products are to be returned unused and in the original package. This must be agreed with Ellie & Carl, prior to returning any products.

For cancellations of orders, shipping damages or replacement claims of products notify Ellie & Carl by email to info@elliecarl.com within 14 calendar days from when you have received the products.

If the order is cancelled by you after the products have been dispatched from the warehouse, you are responsible for return shipping and its charges to Ellie & Carl. The products must be returned no later than 14 days from the day of the cancellation of the order that was agreed with Ellie & Carl.

The refund for cancellations of orders will be made using the same means of payment as the customer used for the initial transaction, the refund will be concluded within 7 days after the products have been received by Ellie & Carl in good order.